vc99's Commitment to Responsible Gaming
vc99 believes entertainment is best when enjoyed within limits. Our protection tools and guidelines keep you safe while having fun.
Why Is Responsible Gaming Important?
Online casino and betting are primarily a form of entertainment. However, for some players they can sometimes become a problem. vc99 believes that as a responsible platform, our duty is to provide players with accurate information and the tools they need so everyone can stay in control of their gaming.
Gambling carries financial risk and the possibility of loss is always present. That is why at vc99 we encourage every player to play within their means and for entertainment purposes only. Gambling should never be used as a way to cope with financial difficulties or stress.
The core pillars of our responsible gaming policy are: age verification, deposit limit setting, self-exclusion, time-out options, and easy access to support when needed. vc99 places the highest importance on every player's wellbeing.
For players aged 21 and above only
vc99 strictly prohibits participation by minors. The minimum age to create an account and participate in any game on our platform is 21. We conduct regular age verification checks and reserve the right to suspend any account where there is reasonable doubt.
If there are minors in your household, use password protection on your device and never share your login details. Keeping children away from online gambling is a shared responsibility for all of us.
Our Protection Tools
Deposit Limits
You can set your own maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately. To increase a limit you must wait a specified period, but limits can be reduced at any time.
Financial ControlTime-Out Option
Use the time-out feature when you want to take a short break. Breaks ranging from 24 hours to several weeks are available. During a time-out, no transactions or gameplay will be permitted on your account.
Temporary BreakSelf-Exclusion
If you feel that gaming is getting out of your control, choose the self-exclusion option. This will close your account for an extended period and you will not receive any promotional communications from vc99.
Long-Term ProtectionReality Check
Set reality check reminders to keep track of your time and money spent gaming. At set intervals a message will remind you how long you have been playing and how much you have spent.
Raising AwarenessSpending History
Your account history holds a detailed record of all deposits, withdrawals, and bets. Reviewing this information regularly will help you stay aware of your spending patterns.
Financial TransparencyDirect Support
Contact vc99's 24/7 live chat support for any issues. Our team provides assistance in Bengali and English. Email us at: [email protected] — let us know what you are going through and we will help point you in the right direction.
Round-the-Clock SupportAsk Yourself
It is important to ask yourself honestly whether gambling is creating problems in your life. If you answer 'yes' to most of the questions below, it may be time to seek help.
- Are you repeatedly trying to win back money you have lost?
- Are you hiding your gambling from family or friends?
- Are you spending beyond your means or gambling with borrowed money?
- Do you feel restless, irritable, or anxious when you are not gambling?
- Is gambling getting in the way of your work, studies, or family responsibilities?
- Are you trying to stop gambling but failing to do so repeatedly?
- Are you gambling to escape stress, loneliness, or depression?
If any of the questions above resonate with you, please reach out to vc99's support team. We are here for you.
How Our Protection Tools Work
vc99's responsible gaming tools are easily accessible in your account settings. To make any changes, log in and select the 'Responsible Gaming' option under the 'Account Settings' section.
| Tool | Takes Effect | Can It Be Changed? |
|---|---|---|
| Decrease Deposit Limit | Immediately | Reducing the limit — at any time |
| Increase Deposit Limit | After a specified delay | Increasing the limit — after a delay |
| Time-Out | Immediately | Not before the break period ends |
| Self-Exclusion | Immediately | Not before the set period ends |
| Reality Check Reminder | Immediately | Changeable at any time |
A Few Tips for Healthy Entertainment
When played responsibly, gambling can be an enjoyable form of entertainment. vc99 suggests following a few simple tips that help keep gaming fun at all times.
Set a budget before you play and stick to that limit.
See gambling as entertainment, not as a source of income.
Resist the urge to place more bets to recover money you have lost.
Take regular breaks — spend time with family and friends outside of gaming.
Never gamble with borrowed money or someone else's funds.
Avoid gambling when you have been drinking or are under stress.
Where to Find Help
If you are concerned about your gambling, or someone close to you is struggling, do not try to face it alone — reach out for help. vc99's support team is available at all times.
Live Chat Support
Contact us via 24/7 live chat. Assistance is available in Bengali and English. Tell us what you are going through — we will help point you in the right direction.
Email Support
Send any responsible gaming requests or questions to:
[email protected]
If you wish to request self-exclusion or account closure, let us know through any of the above channels. We will act promptly.
Enjoy vc99's World-Class Gaming Safely
Play responsibly, stay within your limits, and enjoy vc99's extensive game collection. Visit our FAQ for more information or contact us directly via live chat.