vc99's Privacy Policy

Introduction & Scope

vc99 (referred to hereinafter as "we", "our", or "the platform") operates an online casino and betting platform for users in Bangladesh. This Privacy Policy sets out how we collect, process, store, and protect the personal information of users of our website and services.

By visiting the vc99 website or using any of our services, you accept the full terms of this Privacy Policy. If you disagree with any part of this policy, we ask that you refrain from using our services.

We respect the Digital Security Act and applicable data protection regulations, and we are committed to ensuring the highest level of security for your personal information.

Information We Collect

vc99 may collect the following types of information in order to provide its services:

2.1 Information You Provide Directly

This includes information you provide directly during account registration and management:

• Full name and date of birth
• Email address and mobile number
• Login credentials (username and encrypted password)
• Documents required for identity verification (National ID card or passport details)
• Financial transaction details — bKash, Nagad, or Rocket account numbers

2.2 Automatically Collected Information

When you use the vc99 platform, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Date, time, and session duration of platform access
• Pages visited and click patterns
• Referral source (where you accessed the platform from)
• Approximate geographic location

2.3 Transaction-Related Information

Financial transaction records relating to your deposits, withdrawals, and bonus activity are automatically stored in our system. This information includes the date, amount, method, and status of each transaction.

Purpose of Data Collection

vc99 uses your information for the following legitimate purposes:

• Account management: To create, verify, and secure your account.
• Identity verification (KYC): To confirm your identity for fraud prevention and to meet regulatory requirements.
• Payment processing: To carry out secure deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer support: To resolve your issues through 24/7 live chat and email.
• Service improvement: To analyse usage patterns and improve the quality of the platform.
• Security & fraud prevention: To detect and prevent unauthorised access and fraudulent activity.
• Bonus & promotion management: To manage offers and bonuses applicable to you.
• Legal obligations: To comply with applicable laws and regulations.

vc99 never uses your information for purposes beyond those stated above.

Data Sharing & Disclosure

vc99 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Only the minimum information necessary for service operation is shared with trusted third-party providers required to run our services — such as payment processors, cybersecurity providers, and technology infrastructure providers. These providers are contractually bound to comply with vc99's privacy standards.

4.2 Legal Obligations

vc99 may disclose relevant information when required to do so by a court order, directive from a statutory authority, or applicable law.

4.3 Business Changes

If a significant change occurs to vc99's business structure — such as a merger or acquisition — user information may be transferred to the successor entity. Users will be notified in advance in such cases.

Cookies & Tracking Technologies

vc99 uses cookies and similar tracking technologies to operate the website effectively and to improve the user experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login status and manage secure sessions.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect anonymous statistics to understand how the platform is used.
• Security cookies: Help detect and prevent fraud.

5.2 Cookie Controls

Most cookies can be controlled or disabled through your browser settings. However, disabling essential cookies may affect certain core platform functions, particularly those related to login and payment.

Data Security Measures

vc99 applies industry-standard technical and organisational measures to ensure the highest level of protection for your personal and financial information:

• SSL encryption: All data transmitted between the platform and your device is encrypted using SSL/TLS technology.
• Password hashing: Your password is never stored directly — only an encrypted hash is stored.
• Secure server infrastructure: Our servers are operated in secure data centres and are subject to regular security audits.
• Access controls: Only authorised staff can access user information, and only on a need-to-know basis.
• Regular security testing: Penetration testing and security audits are conducted regularly to identify vulnerabilities.
• Two-factor verification: Additional verification is triggered for suspicious logins or high-value transactions.

However, no data transmission over the internet is entirely risk-free — acknowledging this reality, vc99 is committed to ensuring the highest level of security possible.

Data Retention Period

vc99 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Complete account information is retained for as long as the account remains active.
• Financial transaction records are kept for a defined period after account closure to meet legal obligations.
• Identity verification documents are retained in accordance with applicable regulations.
• Log files and technical data are generally deleted after a defined period.

Once the applicable retention period has passed, vc99 securely deletes or anonymises the relevant information.

Your Rights

As a vc99 user, you have the following rights over your personal information:

8.1 Right to Access

You can contact us at any time to find out what information we hold about you and how it is being used.

8.2 Right to Rectification

If any information stored in your profile is incorrect or incomplete, you can request that it be corrected. Many details can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, we may be required to retain some information for a defined period due to legal obligations.

8.4 Right to Object to Processing

If you believe your information is being processed improperly, you can raise an objection and we will review it.

8.5 Right to Opt Out of Marketing Communications

You can opt out of our promotional communications at any time. However, service-related essential messages may continue to be sent.

Protection of Minors

The vc99 platform is intended solely for users aged 21 and above. We do not knowingly collect personal information from minors or permit them to use our services.

An age verification process is carried out at the time of registration. If we become aware that a minor has provided information, we will immediately delete that information and close the relevant account.

If a parent or legal guardian suspects that their minor child has registered on our platform, please contact us immediately.

Policy Changes

vc99 reserves the right to amend or update this Privacy Policy at any time as needed. When a significant change is made:

• The updated policy will be published on this page.
• The date of the change will be noted at the top of the page.
• For significant changes, registered users will be notified by email or through the platform.

Continued use of vc99 after any changes will be taken as your acceptance of the updated policy. We therefore recommend checking this page regularly.